SNOOPOOL - Terms and Conditions

By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship between Snoopool Ltd and you in relation to this website.

Please do not continue to use this website if disagree with any part of these terms and conditions. The term Snoopool, Snoopool Ltd or 'us' or 'we' refers to the owner of the website whose registered office is Blinkhorns, 27 Mortimer Street, London W1T 3BL. Registered in England, company number 11032007. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only and it is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, images and photographs. Reproduction is only allowed with written consent from Snoopool Ltd.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website, its content or images, may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may include links to other relevant websites. These links may be provided for your convenience to provide further information. They do not signify that we endorse any given website or its products. We have no responsibility for the content of any linked website(s).

Your use of our website and any dispute arising out of such use of our website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright Notice

Any redistribution or reproduction of part or all of the content in any form is prohibited

You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Making a Purchase

When you purchase from Snoopool Ltd you enter into a contract and these terms detail our responsibilities to you.

By placing an order on our website, you declare that you are at least eighteen years old and you are legally capable of entering into a binding contract.

To make a purchase you are required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Once the transaction has been completed, we accept your order and the contract is formed. Upon placing your order, we will send you an order acknowledgement email; this is to advise you that we have received your order request.

When your order has been shipped, we will send you a despatch confirmation email. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment. Your payment details go directly onto the servers of PayPal (for Mastercard and Visa etc) when you enter them during the checkout process. No credit/debit card or other payment information is ever stored on any of our servers.

Snoopool Ltd will arrange delivery of any goods ordered to the delivery address supplied when submitting an order. Availability permitting, orders will be despatched for delivery within the stated time frame. The despatch of goods constitutes our duty of fulfilling the contract. If you are unfortunate enough to receive a damaged item, please contact Snoopool Ltd within 7 days of receipt of the goods. We will be happy to assist you and arrange a replacement or refund where applicable. We advise you to check goods upon arrival. No liability can be accepted for costs caused by late deliveries, or for any other reason. If you refuse delivery, please notify our customer service team immediately.

Cancelation Policy

In the event that you wish to cancel your order, please email us or telephone us stating that you wish to cancel all or part of the order. Should you wish to cancel your order, the following conditions apply: Credit/debit card payments will be refunded to the same card number via PayPal, less any applicable fees, which, should any arise, will be advised to the individual cancelling the order. Please note that some separate charges, such as credit/debit card charges and bank charges which may be applied are non-refundable.

If you wish to cancel the order after your order has been shipped, you will be expected to take delivery of the order and pay for its return. The return fees will not be refunded to you and a refund for goods only will be made via PayPal once we are in receipt of the unopened and intact returned goods. A refund will not be forthcoming if there is any evidence that the returned goods have been opened or tampered with in any way.

Refunds for damaged or faulty goods will be dealt with by a separate process as detailed above.

Payment

We accept payment online by credit card, debit card or via your bank account all through PayPal. You will be guided through the checkout and asked to input your data to complete the transaction.

Orders by post are acceptable if accompanied with a cheque payable to Snoopool Ltd, or presentation of confirmation of an online payment.

Order Questions or Changes

If you have placed an order via our website and need information about it or would like to change it, there are a number of ways to contact us. You can contact us via email at info@snoopool.com or alternatively you can call on 01840 239 999. Please note that changes to your order cannot be made if goods have been shipped.

Liability

Snoopool Ltd shall not be liable in any way for any loss or damage arising directly or indirectly from the delivery of goods being delayed or prevented from being delivered or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

Pricing and charges

All prices quoted are in Great Britain Pounds Sterling (GBP£ Sterling). We are currently not registered for VAT, therefore, all prices for UK, EU countries and the wider world exclude any form of VAT, however, with regard to international orders, your country may charge additional taxes or duties on your order when it enters your country. You are responsible for paying these additional fees should they be applied to your order.

Postage

The following Royal Mail charges apply:

Delivery of goods to all UK addresses: £5.55 (Tracked and Signed For postal service)

Delivery of goods to EU and non-EU European countries: £11.50 (Tracked and Signed For postal service)

Delivery of goods to Rest of the World: £15.00 (Tracked and Signed For postal service)

All goods are posted using Royal Mail services unless the size of an order dictates that a courier service is more appropriate. Snoopool Ltd will arrange such services as and when appropriate and advise and agree the cost with the recipient before shipment.

We will keep a receipt of postage for all items dispatched. We will not be held responsible for items that are lost or delayed in the post. We will send your order of goods on the next working day of your cleared payment.

Please note: average delivery times are as follows: UK generally next day or day after that; Western Europe 3-5 days; Eastern Europe 4-5 days and rest of the world 5-7 days.