Snoopool Limited is committed to protecting our customers’ privacy. Please take the time to review this notice which explains what information we collect about you and how we use it.
In common with all online stores and social media platforms Snoopool Limited collects personal information from you when you make a purchase or enquiry from our website. We use this information to process your order or request and to keep you informed with the progress of it.
The personal information we collect is as follows:
- Personal data from you when you give it to us by interacting with our website and when you engage with us on social media.
- Your name and address and delivery address (if this is different) so we can prepare and deliver your order as you have requested.
- Your email address. This allows us to send you an order confirmation and to let you know how and when your order left our premises and how you can trace its progress if the ‘signed for’ option has been requested.
- Your phone number in case we need to call or text you if we have a query about your order.
- Your payment method details, although we don't ever receive this information ourselves. These details go directly onto the servers of PayPal (for Mastercard and Visa etc) when you enter them during the checkout process. No credit/debit card or other payment information is ever stored on any of our servers.
- Some of your personal data may be passed to other companies when Royal Mail is not an option for the purposes of delivering your order to you (i.e. couriers) but they only receive the information necessary to complete their function (name and address, delivery address (if different) and a telephone number).
- Your information may also be shared if we are required to comply with a legal obligation, such as providing information to HMRC or any other regulatory body.
Children
Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we will not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Security
We secure access to all transactional areas of our website using 'https' technology. Access to your personal data is password-protected, and sensitive data such as payment card information is secured by SSL encryption when it is sent to our Payment Service Providers. Our website uses secure server software which will protect your information at all times. Once captured, the personal information you submitted in order to place and receive your order i.e. your name and address, delivery address (if this is different), telephone number and email address is held on our own internal server where it is regarded and treated as strictly confidential. Customer information is restricted to those who need to access it for the performance of their job and consequently access to your personal data is login and password-protected.
